Refund policy

At Marice Jewellery, we want you to feel confident in every purchase. Please read our returns and warranty policy carefully before lodging a request. All Marice jewellery is covered by a 60-day warranty from the date of purchase.

Change of Mind Returns

- Full-priced items (excluding earrings and Personalised Initial Necklaces) are eligible for a store credit within 7 days of receiving your order.

- Return postage is at the customer’s expense and original shipping charges are not refundable.

- Items must be unworn and returned in their original packaging. If we believe an item has been worn or is not in its original condition, a store credit will not be issued.

- Purchases made in the wrong colour or size are considered change of mind and will be eligible for store credit only. Please choose carefully when selecting your items.

Exclusions and Conditions

- Earrings and Personalised Initial Necklaces are final sale unless deemed faulty.

- Sale items are not eligible for return or exchange.

- Pearls are natural and may vary in size, shape, or colour. These variations are not considered faults.

- Lost items are not covered under our 60-day warranty. Loss of jewellery after it has been worn does not qualify for replacement or refund.

- Items that have been discarded or thrown away, even if due to a fault, cannot be refunded or replaced. We require the item to be returned to assess the issue.

- Every product has the metal base described, we do not take responsibility to any allergic reactions that occur due to wearing our jewellery. Please ensure you choose a metal that you know you do not react to.