Returns & Exchange Policy
At Marice Jewellery, we want you to feel confident in every purchase. Please read our returns and warranty policy carefully before lodging a request. All Marice jewellery is covered by a 60-day warranty from the date of purchase.
Change of Mind Returns
- Full-priced items (excluding earrings and Personalised Initial Necklaces) are eligible for a store credit within 7 days of receiving your order.
- Return postage is at the customer’s expense and original shipping charges are not refundable.
- Items must be unworn and returned in their original packaging. If we believe an item has been worn or is not in its original condition, a store credit will not be issued.
- Purchases made in the wrong colour or size are considered change of mind and will be eligible for store credit only. Please choose carefully when selecting your items.
Exclusions and Conditions
- Earrings and Personalised Initial Necklaces are final sale unless deemed faulty.
- Sale items are not eligible for return or exchange.
- Pearls are natural and may vary in size, shape, or colour. These variations are not considered faults.
- Lost items are not covered under our 60-day warranty. Loss of jewellery after it has been worn does not qualify for replacement or refund.
- Items that have been discarded or thrown away, even if due to a fault, cannot be refunded or replaced. We require the item to be returned to assess the issue.
- Every product has the metal base described, we do not take responsibility to any allergic reactions that occur due to wearing our jewellery. Please ensure you choose a metal that you know you do not react to.
60 Day Warranty Policy
Faulty Items & Warranty
All Marice jewellery is covered by a 60-day warranty from the date of purchase.
Covered Under Warranty
- Manufacturing faults not caused by wear, accidental damage, or misuse.
- Plating issues we determine to be the result of a fault in the production process.
Not Covered
- General wear and tear or natural oxidisation of metals.
- Damage caused by improper care, including exposure to water, perfumes, moisturisers, and chemicals.
- Loss of items or discarded jewellery.
Please note: Natural oxidisation is not considered a fault. This occurs with all metals over time and may happen faster if jewellery is not cared for correctly.
How to Return a Faulty Item
Email hello@maricejewellery.com with the following:
- Order number or order name
- A clear photo of the fault
- A brief description of the issue
We will assess your claim and, if approved, provide either a return label or a replacement.
For faulty in-store purchases, please return the item to the store where it was purchased with your receipt.
Refunds for faulty items will only be processed via the original payment method (e.g. credit card, Afterpay, PayPal).
How to Return
(Online Orders)
- Email us at hello@maricejewellery.com within 7 days of receiving your order.
- Include your order number.
- Ship your item back to us with the returns form we send you. Return postage is at your expense unless the item is faulty. We recommend using tracked shipping as we are not responsible for returns lost in transit.
- Once received and approved, a store credit will be issued.
(In-Store Purchases)
Visit the store you originally purchased from with your receipt.
If you are not local, please email us and we will assist you with the next steps.